Warranty Information

We’ve read all the small print of our competitors, so you don’t have to, we have no hidden or misleading statements.

JumpKing warranties - clear and can be trusted.

Steps to File a Warranty Request:

1. Please email customerservice@yjeurope.co.uk with the following information:

2. Your address and phone number

3. Attach a copy of the receipt or proof of purchase (bank or credit/debit card statement)

4. Photograph of damage item. If you cannot attach a picture, please post the photo and forms to our company (post address below)

5. If you print out a copy, please post to YJ Europe Ltd, Unit 3/3a Farthing Road Ind. Estate, Ipswich, Suffolk, IP1 5AP

6. Allow up to 72 hours to process the claim once it is submitted or received.

7. You will receive a replacement part within 7 to 10 days from the time your claim is processed.